Warranty & Complaints

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes 
happens that an order is broken during transport or that something else happens that allows you to make a claim 
under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the 
defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints 
known to us by emailing info@superbrotoys.com. From 15 February 2016 it is also possible for consumers in the EU to 
register complaints via the ODR platform of the European Commission. This ODR platform can be found at 
http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the 
European Union platform.